A Syncor solution

Your client submitted a claim.
Now let them watch it happen.

Claims Bridge gives policyholders live, real-time tracking of their claim — from submission to resolution. They see who is assigned, where that provider is, and exactly when they will arrive. The same certainty they get from a ride-hailing app, at the moment their insurance actually has to perform.

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The Company

Syncor is the company. Claims Bridge is the first solution.

Syncor is the trading company behind the software on this page. Claims Bridge is one solution in that portfolio, and more will follow. We do not register a new company every time we solve a new problem — we build on the platform we already have, under the name our clients already know.

Live

Claims Bridge

Our first solution, in market now. Live claim tracking for insurers, their policyholders and their service provider panel — the product this page is about.

Reused

One shared platform

Identity, dispatch, live location, notifications and audit logging are built once and reused. Each new solution starts from a proven base instead of a blank page, so it reaches market faster and carries less risk.

Always

One relationship

One company to contract with, one security review to pass, one team accountable. When we build the next solution, you adopt it — you do not onboard a new vendor.

The Platform

Three apps. One live claim experience.

Claims Bridge ships as three connected apps on the Syncor platform. Policyholders track progress on their phone. Service providers receive dispatch and confirm arrival with GPS. Your team monitors every claim from a single dashboard — connected to your existing systems.

Customer app

Live claim tracking for policyholders

Supplier app

Dispatch, navigation and verified arrival

Insurer dashboard

Operations, claims and provider performance

The Problem

Insurance is brilliant at winning clients and terrible at keeping them.

Enormous budgets go into acquisition — brand, broker networks, lead generation, aggregators. Then a client claims, and the relationship is decided in a week of silence.

They don't know who has been assigned to them. They don't know when anyone is coming. They don't know what stage the claim is at. So they phone the contact centre. Then they phone again. Every one of those calls costs the insurer money, and none of them advance the claim by a single minute.

By the time the claim is settled, the client has already decided what they think of you. Renewal is a formality.

The Solution

Tracking. From first notice of loss to final resolution.

Claims Bridge sits above your existing claims systems and turns the claim into something the client can see. Every milestone is pushed to them in real time, on their phone, without them asking.

Live provider tracking

Who is assigned, where they are, and a live ETA.

Milestone notifications

Claim received, provider assigned, en route, arrived, assessed, authorised, in progress, resolved.

Verified arrivals

GPS-stamped, so the record is evidence, not a claim of attendance.

Self-service status

The answer to "where is my claim" is already on the client's screen.

What It Changes

Fewer calls

Status enquiries are the largest single category of inbound claims volume and produce no revenue. When clients can see the answer, they stop phoning for it. Your contact centre stops absorbing cost and starts handling the calls that actually need a human.

Less frustration

Frustration is not caused by the wait. It is caused by not knowing how long the wait is. Visibility removes the anxiety, the escalations and the complaints that follow it.

Higher retention

Clients leave insurers because of how a claim felt, not what it paid. A client who was kept informed through the worst week of their year renews. Retention is won at the claim, and Claims Bridge is where it is won.

Real differentiation

No South African insurer offers this today. The first one to do it owns a client value proposition competitors cannot answer with marketing, because it is operational.

Across Every Line of Cover

Motor and roadside assistance

A client broken down at night on an unfamiliar road sees the tow operator's identity, vehicle and live position on a map, with an ETA that updates as they approach. Certainty replaces the dark.

Homeowners cover

The client knows exactly which service provider is coming, what they look like, and when they will be at the gate. In South Africa, knowing who is arriving at your home is a safety feature before it is a convenience feature.

Legal cover and value-added products

The client knows the specific day they will be contacted and by whom — instead of an open-ended process with no visible edges.

How It Fits

Claims Bridge is an integration layer, not a replacement.

Your policy administration and claims platform remains the system of record. Claims Bridge connects to it, extends it into the client's hand and out into your service provider network, and writes structured status and performance data back to the claim.

No rebuild

No rebuild and no disruption to existing platforms.

Insurer

Your channels

Notifications delivered through your existing app and messaging channels.

CustomerInsurer

Your panel

Your approved provider panel — tracked, verified and accountable.

SupplierInsurer

Pilot first

Zero capital outlay to start; value proven on a defined pilot cohort first.